Nationwide delivery orders can be accepted Monday-Friday with deliveries Tuesday-Saturday. The delivery processing and transit time is 1-2 working days and by providing your contact details of a phone number or email address you will be notified of delivery status/ tracking information.
At the point of adding items to your basket there is an option for you to specify a delivery date. We will endeavor to deliver on the specified date in conjunction with our courier (DPD) however we cannot guarantee this.
Same day delivery is available locally only.
Local Delivery | RM Postcodes
Nationwide delivery | All other postcodes excluding those in the following locations:
For any other specific delivery requests not outlined here please contact us directly and we will do our very best to accommodate where possible.
If no one is home to receive the delivery we will leave a delivery note to confirm where it has been left. In the instance where we are unable to leave the delivery with a neighbour we will leave the delivery in an area that we deem to be a “safe place” when this has not been specified.
Our flower boxes and bouquets are made according to individual profiles and descriptions noted on our website however, in some instances flower choices and colours may vary from the image examples we share due to seasonality and availability. This means that every order is individual and unique and allows us to provide you with the best flowers that are available.
At the point of adding items to your basket there is an option for you to be able to add messages for the recipient or any other special notices.
For specific requests regarding particular flowers, colours or styles please do not hesitate to contact us directly and we can assist to the best of our ability to accommodate your own ideas and vision.
Product Care & Information
All of our “fresh” flower gifts are packed with a minimal use of cellophane and sphagnum moss in order to keep stems hydrated during transit, along with care cards and flower food where relevant. Cellophane can be recycled, and sphagnum moss can be used in your garden or added to your compost heap.
We recommend that all “fresh” flowers (excluding those in flower boxes) be removed from the packaging as soon as is possible and placed into fresh water as per the care card instruction provided in order to hydrate/ feed them and provide the best vase life.
“Fresh” flower boxes are made using floral foam so flowers are provided with a source of hydration and can be enjoyed in the way that they are presented and received with no additional care required. Due to the environmental impact of traditional floral foam we work to keep our usage of it to a minimum and use “bio foam” in its place where possible.
“Fresh” flowers are best kept in a cool environment.
This website is operated by Olivia Rose Emporium Limited. We take your privacy very seriously and therefore urge you to read this policy very carefully because it contains important information about:
Olivia Rose Emporium Limited (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are committed to protecting and respecting your privacy and are regulated under the General Data Protection Regulations (GDPR) and we are responsible as ‘controller’ of that personal information for the purpose of those laws. This means we decide how your personal data is processed and for what purposes.
If you have any queries about how we use your information you can email us at
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Determines the purposes and means of processing personal data.
Responsible for processing personal data on behalf of a controller.
The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example: name, home address or private email address. Online identifiers include IP addresses and cookies.
Means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
The personal information we collect and use
Personal information you provide to us
We only use your personal data for the purpose of processing your request for using our services and
collect the following personal data that you provide to us:
Some examples of when we collect this information include:
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. In addition, it should be noted that in some cases our cookies or similar technologies may eb owned and controlled by third parties who will also collect personal information about you.
How we use your personal information
We collect information about our users for the following purposes:
This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we can collect and use your personal information:
We reserve the right to anonymise personal data gathered and to use any such data. We will use data outside the scope of this policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years.
We might process your personal data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
We will inform you of any further Processing and purposes.
Who your information may be shared with
Your personal data will be treated as strictly confidential and will be shared only with third parties we use to complete our business operations such as bookkeeper, Accountant, Bankers and Insurance services. We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Whether personal information has to be provided by you, and if so why
The provision of certain information is required from you to enable us to do the following:
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To satisfy UK tax laws we have to keep basic information about our customers for a minimum of 6 years.
Keeping your information secure
We have put appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way, altered or disclosed. We limit access to those employees, agents, contractors and other third parties who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected personal data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please email us at firstname.lastname@example.org
Children and the validity of consent
Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation (GDPR) you have a number of important rights free of charge. In summary, those include the right to:
ou would like to exercise all relevant rights, queries or complaints please in the first instance email us at email@example.com
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons of web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.